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Customer Assistance

BPFI are committed to making banking easier for both customers and businesses. Choose from either the personal or business customers assistance topics below, download the form or guide you require or choose from the useful support links provided.

Personal Customers Assistance

Choose from the personal customers assistance topics below:
Assist Topics:

Business Customers Assistance

Choose from the business customers assistance topics below:

Assist Topics:

Forms and Guides

Personal

BPFI – Opening a Payment Account in Ireland

BPFI – Opening a Payment Account in Ireland – Ukrainian

BPFI – Opening a Payment Account in Ireland – Russian

BPFI Guide to Opening Bank Accounts in Ireland (Protection Applicants)

BPFI Guide to Opening Bank Accounts in Ireland (Protection Applicants) – Ukrainian

BPFI Guide to Opening Bank Accounts in Ireland (Protection Applicants) – Georgian

BPFI Guide to Opening Bank Accounts in Ireland (Protection Applicants) – Arabic

BPFI Guide to Opening Bank Accounts in Ireland (Protection Applicants) – French

BPFI Guide to Opening Bank Accounts in Ireland (Protection Applicants) – Somali

BPFI Guide to Opening Bank Accounts in Ireland (Protection Applicants) – Albanian

BPFI Guide to the Central Credit Register Q&A

A Guide to Coming off the COVID-19 Payment Break

Covid-19 Customer Support FAQ

Covid-19 Vulnerable Customer Support FAQ

Covid-19 Mortgage Support FAQ

Covid-19 Payment Services Support FAQ

Cocooning During Covid-19 Vulnerable Customer Guide

BPFI – Guide to Safeguarding your Money Now and in the Future

BPFI Framework Principles: Engagement with Public Reps/Third Parties for Customers in Financial Difficulties

A Residential Tenant’s Guide to Receivership

First-time Buyers Guide to the Mortgage Application Process

A Guide to Fraud Prevention

QeD Form for solicitors

2018 BPFI Standard Housing Loan Mortgage General Conditions v1.2

2018 BPFI Standard Housing Loan Mortgage v1.2

Guide to Dormant Accounts

Bank Name Changes – Dormant Accounts Info

Building Society Changes – Dormant Accounts Info

Business