Debt Management

Financial Services providers seek to work fairly and sympathetically with borrowers who encounter problems in meeting their debt repayments to come up with a workable solution for all parties. There are a range of initiatives in place to ensure that borrowers find a solution to meet their specific financial situation. These include:

  • BPFI / MABS Protocol
  • Mortgage Arrears Resolution Process
  • Insolvency Arrangements
  • Bankruptcy.

General Principles

The following steps should be considered and followed by borrowers who may be in difficulty:

  • Contact your lender as soon as possible if you’re having trouble with your repayments or you are concerned that this might be likely to happen
  • Look at your financial situation to make sure that you’re maximising your income and draw up a budget based on your most important spending commitments
  • Respond to letters or phone calls from your lender or their legal representative
  • If you are genuinely unable to make your repayments, ask your lender to explore alternative repayment options with you.

BPFI/MABS Protocol

The country’s leading credit institutions have subscribed to a Protocol to help personal customers to manage their debt. Developed jointly by Banking & Payment Federation Ireland (BPFI) and the Money Advice and Budgeting Service (MABS), the ‘BPFI/MABS Operational Protocol: Working Together to Help Customers/Clients in Financial Difficulty’ enables BPFI creditors and MABS money advisers to work together effectively to help personal customers/clients to address and manage debt problems and to formulate a mutually-acceptable, affordable and sustainable repayment plan. It sets out the agreed steps by which creditors and money advisers can work together to put such a plan in place and to successfully manage that plan on an ongoing basis. View the BPFI/MABS Operational Protocol: Working Together to Help Customers/Clients in Financial Difficulty here.

The Protocol is broken down into two main parts as follows:

  • General Principles – set out the partnership approach to be pursued by creditors and money advisers and the framework for addressing debt problems
  • Procedures – define the general arrangements for good engagement, the five key steps to agreeing a repayment plan and the process for managing an agreed repayment plan.

Mortgage Arrears

Banking & Payments Federation Ireland (BPFI) has published an information and advice leaflet for customers in mortgage arrears, Important Information to Help People in Mortgage ArrearsThis leaflet, written in plain English and approved by the National Adult Literary Agency (NALA), is a further attempt to get distressed borrowers to engage with their lenders in order to explore possible solutions.

Dealing with Debt

If you are struggling to meet your mortgage or other loan repayments, know that your bank or financial services provider is ready to help. Visit our Dealing with Debt website to get information and advice on managing mortgage, loan, credit card and overdraft debt.

Protection from BPFI and MABS Framework Agreement

In addition to the Central Bank’s CCMA, Banking & Payments Federation Ireland (BPFI) and the Money Advice & Budgeting Service (MABS) have developed a framework agreement that outlines how borrowers in long-term mortgage arrears will be assisted in engaging with their lender. The agreement is called BPFI-MABS Framework Agreement for Late-Stage Mortgage Arrears and can be seen here.

The Framework Agreement sets out the steps that the two parties will take in working together to find a resolution to the borrower’s arrears, mindful that these are cases that have exhausted the MARP process or that are entering or have entered the legal process. While the cases to which this agreement applies are already treated as priority cases by mortgage lenders, the involvement of DMA MABS will provide further dedicated independent mortgage arrears advice to such borrowers.


If you need advice and assistance to deal with any type of debt, whether it is mortgage, loan, credit card or overdraft, you can contact the State’s Money Advice and Budgeting Service (MABS). The MABS service is a free, independent, confidential and nonjudgemental service which is provided by skilled and experienced advisors for people who are in debt or at risk of getting into debt.

The MABS Helpline, 0818 07 2000, is open Monday to Friday, 9am to 8pm. The MABS face-to-face service is available in over 60 locations nationwide – see to find your nearest MABS office.


Abhaile is a service to help homeowners find a resolution to their home mortgage arrears. It provides vouchers for free financial and legal advice and help from experts, which are available through MABS.

The aim of Abhaile is to help mortgage holders in arrears to find the best solutions and to keep them, wherever possible, in their own homes. A dedicated adviser will work with you and your lender to find the best solution for your situation.

Contact: 0818 07 2000 (Monday – Friday 9am – 8pm)


Insolvency Arrangements

Where a borrower believes that they are insolvent i.e. unable to meet their loan repayments while maintaining a minimum standard of living they may be eligible for a personal insolvency arrangement.    The Insolvency Service of Ireland (ISI) is responsible for the personal insolvency framework. Check out the website set up to help borrowers find out more about insolvency solutions at

The Personal Insolvency Act introduced three new structures to deal with unsustainable debt, both secured and unsecured, as follows:

  • A Debt Relief Notice (DRN) to allow for the write-off of debt up to €35,000, subject to a 3-year supervision period
  • A Debt Settlement Arrangement (DSA) for the agreed settlement of unsecured debt, with no limit involved, normally over 5 years
  • A Personal Insolvency Arrangement (PIA) for the agreed settlement of secured debt up to €3 million (though this cap can be increased) and unsecured debt, with no limit involved, normally over 6 years.

Further details of the insolvency framework and the individual arrangements are available at the ISI website. View the ISI website.

Citizens Information Service

The Citizens Information Board is the statutory body which supports the provision of information, advice and advocacy on a broad range of public and social services. You can get information and advice face-to-face at your local Citizens Information Centre by phone through the Citizens Information Phone Service on 0818 07 4000, or by clicking here to access the Citizens Information website.

The Citizens Information Board and MABS recently launched the website, which aims to provide comprehensive information to anyone who faces losing their home because of mortgage repayment or rent payment difficulties.


Free Legal Aid Centres (FLAC) is an independent charity that campaigns on legal issues. It provides an information and referral line (01 906 10 10) and organises evening Legal Advice Centres throughout Ireland in conjunction with the Citizens Information Board. Click here to access the FLAC website.

Competition and Consumer Protection Commission

The Competition and Consumer Protection Commission’s personal finance information website provides information and advice on a range of financial issues including managing your money, tackling debt and repossession and making a complaint. Access the Competition and Consumer Protection Commission website.


Where a borrower believes that they are in serious financial difficulty and a voluntary payment plan or insolvency arrangement is not sustainable, they may consider bankruptcy.  The rules regarding Bankruptcy were amended in 2016 to reduce the duration of an arrangement to 12 months, previously 3 years. The duration of a bankruptcy payment order was reduced from 5 years to 3 years, except in cases of non co-operation or the concealment of assets when it can be extended for a longer period.

The Insolvency Service of Ireland (ISI) is responsible for the bankruptcy system and further details can be found at the ISI website. Visit the ISI website