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If you’re struggling to meet your mortgage or other loan repayments, know that your bank or financial services provider is ready to help your situation.
The first step is to talk to your provider as soon as possible. Their experienced teams will explain all your options and work with you to find a way forward, whatever your situation.
If you’re struggling to meet your mortgage or other loan repayments, know that your bank or financial services provider is ready to help.
The first step is to talk to your provider as soon as possible. Their experienced teams will explain all your options and work with you to find a way forward, whatever your situation.
How can I contact my provider?
AIB – Visit https://aib.ie/i-am/worried-about-payments. If you are worried about mortgage payments, you should call 0818 251 008. If you’re worried about loan payments, you should call 01 7725714. If you are worried about credit card payments, you should call 01 668 5500.
EBS – For further information you can visit www.ebs.ie/worried-about-payments or you can call 0818 330 044.
Haven – For further information you can visit www.havenmortgages.ie/worried-about-payments or call 0818 280 280
Bank of Ireland – Visit https://personalbanking.bankofireland.com/financial-wellbeing/cost-of-living-hub. If you have already fallen into mortgage arrears you can call the dedicated Home Mortgage Line on 01 4883046. For queries on credit card, loans or overdraft repayments contact the dedicated team on 0818 200 334.
PTSB – For further information you can visit www.permanenttsb.ie/help-and-support/help-with-banking/repayment-difficulties. If you are in arrears, call 1800 855 010 or +353 21 6013800.
KBC – Customers can visit www.kbc.ie/en-US/help/mortgage-support/managing-your-debt or call 0818 93 02 35 or email customerservices@kbc.ie.
Pepper – For further information you can visit https://pepper-advantage.ie or call their Helpline on 0818 828 828.
Start – For further information you can visit www.start.ie or contact 1800 818 000 or 01 2096300.
Cabot – Visit www.cabotfinancial.ie/contact. For information on Promontoria Scariff Mortgage Accounts you can call 01-4649070 or email Scariff@cabotfinancial.ie. For other mortgage accounts call 01-4649172 or email ASU@cabotfinancial.ie.
Spry – Customers can visit www.spryfinance.ie/contact for further information or call (01) 5822 570 or email info@spryfinance.ie.
BCM – Customers can visit https://ww2.bcmglobal.com for further information or call +353 (0)1 654 8800.
Mars Capital Oak – Visit www.marscapital.ie/oak/financial-difficulties or contact the dedicated Arrears Support Unit (ASU) on freephone 1800 852 940 or, if calling from abroad, +353 1 267 8033.
Mars Capital Warrington – Visit www.marscapital.ie/warrington-bay/financial-difficulties or contact the dedicated Arrears Support Unit (ASU) on LoCall 1800 816 121 or, if calling from abroad, +353 1 526 8580.
Mars Capital Snow – Visit www.marscapital.ie/snow/financial-difficulties or contact the dedicated Arrears Support Unit (ASU) on LoCall 1800 816 207 or, if calling from abroad, +353 1 525 5624.
Key advice to remember.
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You are not alone – pick up the phone to your Provider or trusted adviser.
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Talk to your Provider as often as you need to.
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Do not be afraid to ask questions.
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There are lots of useful websites – it is worth taking time to read.
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There are lots of good online budgeting tools to help you.
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Pick up the phone if you are worried or need more advice.
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There are many different options available.
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Providers have expert staff who specialise in this area.
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Make sure to engage and take the time to do it.
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