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BPFI publishes range of Covid-19 related customer FAQs

BPFI publishes range of ‘Frequently Asked Questions’ for customers on Covid-19 related payments breaks, business supports and bank payment services

Banking & Payments Federation Ireland (BPFI) has today published on its website a suite of material to assist bank customers with questions they are likely to have about how their banking business could be impacted by the Covid-19 pandemic

Presented in a Frequently Asked Questions (FAQ) format, this customer advisory material covers the following areas:

  • Payment breaks for personal and business customers – an update on available payment breaks, how a payment break operates, related costs, how to apply, etc
  • Banking for business customers – bank supports for business customers around existing loans, new credit facilities available and a guide to the information likely to be sought for these, information on a range of supports available from non-bank sources, etc
  • Payment services – guidance on the operation of branch banking, alternatives to branch banking, payment cards and cash usage, etc
  • Vulnerable customers – guidance on how banks are facilitating access to money for customers unable to manage their own banking due to isolation requirements / illness

All of this material is readily accessible on the BPFI website here.

In addition, representative bodies for consumers and businesses are being alerted to this information so that they can consider sharing it widely across their networks.

“Bank customers need relevant information and support to help guide them through these very challenging times”, states Brian Hayes, BPFI Chief Executive.  “This information will usefully complement that which our individual member institutions are providing, in addition to the thousands upon thousands of customer engagements that frontline staff are undertaking with customers week in week out.”


Note: Banking & Payments Federation Ireland (BPFI) represents the banking, payments and fintech sector in Ireland.  Together with its affiliates, the Federation of International Banks in Ireland and the Fintech & Payments Association of Ireland, BPFI has 100 member institutions and associates, including licensed domestic and foreign banks and institutions operating in the financial marketplace here.

Contact: For further information contact Jillian Heffernan, Head of Communications,  087 9016880